Brick Sample Request
We can supply sample bricks upon request, however, supply of samples is subject to stock availability. Brick samples will be sent as either a full sized brick or as brick tile depending on availability.
It is important to understand that all of our bricks are handmade, due to this, colour and textural variation is an intrinsic and wonderful feature of our bricks. Every brick we make is unique, this is what sets our bricks apart from mass produced bricks. Due to this a single brick will never give a true representation of a completed brick facade. This is especially true for blended varieties which include multiple brick types. We go to great lengths to ensure our online photos of completed walls are entirely accurate.
- Samples are provided at catalogue prices plus a delivery charge. All samples are sent by express courier (TNT Road Express) to ensure safe and rapid delivery.
- Samples can only be sent to physical addresses (No PO Boxes).
Why do we charge for samples?
- On average its costs us approximately $30 per sample to pack and ship and this varies depending on where it is sent to. As we get large volumes of sample requests we need to cover these costs rather than pass them on to other customers.
What if I don't want to pay for a sample?
- If you do not wish to pay for a sample, please visit our showrooms where a selection of our products are available for you to view at your leisure.
Once ordered bricks and or brick tiles are stacked and strapped onto wooden pallets. We use third party transport providers for delivery. Delivery time is generally 3-5 working days from order unless otherwise notified.
Deliveries can not be made to PO Boxes and only to addresses that allow unrestricted access for delivery vehicles. All goods are sent on an "Authority to Leave" basis (i.e. the delivery person has the authority to leave the parcel in a safe place if you are not there to receive the goods). Please note as we use third party transport providers we are unable to a specify an exact delivery time but depending on the transport provider used, we will provide you with either a tracking number or advise you of the exact date of delivery.
As delivery of bricks and/or brick tiles is done by third party provider(s) you agree to be bound by the providers terms and conditions. Bricks and/or brick tiles will be delivered using trucks with tail lift facilities or onboard fork trucks. Bricks and brick tiles can only be delivered to locations in which it is considered safe to do so. Determination of the safety and accessibility aspects of delivery is at the sole discretion of the transport provider. If the transport provider deems the location for delivery to be unsafe or not accessible, freight will need to be collected from a depot nominated by the transport provider by the customer and at the customers expense. All residential deliveries over 50kg must be picked up from the transport providers depot, you will need a ute or car with a trailer to facilitate pickup.
Freight is sent on an uninsured basis